AUVE assures you of delivering exquisite pieces. Our exclusive collection is available as a one-time drop, and once it's sold out, there won't be any restocking.
Seize the opportunity to get there unique pieces while they're still available!
Your order placed with AUVE will not be able to cancel or modify once it is confirmed with secured payment.
We strongly advise to review your order before confirming your purchase and making any payments.
We're really sorry if you've received defective/wrong merchandise!
You may return the defective/wrong merchandise(s) within 7 days of receiving the shipment, provided they are in their original condition and packaging (unworn, unwashed, unaltered, unironed), with all original tags attached to the merchandise(s) and any related accessories tag, along with their dust bag.
Kindly send us your order number and photo proof of the defective/wrong merchandise(s) to customercare@auvedesign.com . Once we receive your email, we will promptly get in touch with you.
*Please note that merchandise(s) that are damaged due to wear and tear is not considered defective.*
We apologize for the inconvenience of having an item missing from your order. Before reaching out to our Customer Service team, we suggest checking the following:
1. Verify if your items were sent in separate parcels by reviewing your emails for any notifications about separate deliveries.
2. Ensure that you haven't received any emails (including "junk mail" or "spam" folder) regarding any items being out of stock.
3. If you've placed multiple orders to the same address within a short period, they might have been combined or shipped separately. You can cross-check this by comparing the tracking number for each order.
If an item is still missing after considering the above points, please inform us (customercare@auvedesign.com) within 7 days of your order's delivery, and we will make every effort to assist you promptly.
Our packing process is swift to ensure timely shipping. If you reach out to us beyond this 24-hour time frame, we regret to inform you that we are unable to accommodate any changes.
We strongly advise to review and verify all details before confirming your purchase and making any payments.
